Frequent questions

1. How much does the shipment cost?

The shipping rates of orders vary according to the weight of the items purchased (*iN AS CASE OF THE PURCHASE OF MORE OBJECTS, Shipping costs will refer to the heaviest element) and are calculated and displayed to the check-out.

You can find all the information relating to shipping costs on our dedicated page, clicking on this link: Trivel Store | Shipping costs.

2. How do I trace my order?

As soon as the shipment of your order has started, You will receive an email notification with a tracking number usable to control its state. You can trace your shipment by following the information contained in the email, available within 48 hours.

Find all the detailed information on the subject of shipping and tracing orders on our dedicated page, at this link: Trivel Store | Shipping policy.

3. How do you work and reimbursements?

The policy relating to the return of orders is explained in detail on the dedicated page available here: Trivel Store | Returned and reimbursements. 

4. Don't you find what you are looking for?

If you are looking for a particular product/accessory, which is currently not available on our store, or does not figure in the list, you can always contact our dedicated department, using the contact details that you find here: Trivel Store | Contacts.

5. Why buy on Trivellato Store?

Trivellato Store is the official e-commerce dedicated to spare parts, accessories and Gadget Mercedes-Benz, AMG and Smart, promoted by Chopped. On Trivellato Store you will find only original Mercedes-Benz, AMG and Smart products, with the guarantee of quality that only an official dealer can ensure.

Our catalog is always updated and offers the best Mercedes Collection signed trends, as well as a wide range of authentic and first choice spare parts.